Privacy Policy

1. Introduction

Welcome to LéNar Burgers (“we”, “our”, or “us”). We operate the website https://lenarburgers.ae and our restaurant located at Shop 4003, Barajeel Oasis Complex, Mirdif, Dubai, United Arab Emirates.

Your privacy is of utmost importance to us. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information when you visit our website or interact with our culinary offerings in compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Place an online order or add products to your basket.
• Contact our customer support via phone, WhatsApp, or email.
• Inquire about our allergen guide, menu ingredients, or catering requests.
• Interact with our guest reviews or promotional contests.

This information may include your full name, contact phone number, email address, delivery location, billing details, and any specific dietary or allergen notes you provide.

Additionally, our web servers automatically collect non-identifiable technical data such as your IP address, browser type, device operating system, and browsing duration to optimize website performance and user experience.

3. How We Use Your Information

LéNar Burgers utilizes your data for legitimate business purposes, including:

• Fulfilling, processing, and dispatching your burger and food orders accurately.
• Sending real-time order status updates and delivery notifications.
• Addressing customer inquiries, guest reviews, and feedback.
• Ensuring food safety and allergen cross-contamination awareness.
• Enhancing website performance, mobile responsiveness, and interactive animations.
• Complying with regulatory obligations and legal requirements across the United Arab Emirates.

4. Sharing of Information

We respect your personal information and never sell, lease, or trade your personal data to third parties. We share data only with trusted service partners strictly necessary for operations:

• Payment Gateways: Secure, PCI-DSS-compliant financial processors to handle payments safely.
• Delivery Partners: Licensed logistics and courier services to transport fresh food orders to your address.
• Legal & Regulatory Authorities: Where required by UAE law or official judicial orders.

5. Cookies & Tracking Technologies

Our website uses minimal, functional cookies and session storage to maintain your current shopping basket, remember your dietary preferences, and facilitate smooth 3D carousel transitions. You can manage or disable cookies through your browser settings without affecting core browsing capabilities.

6. Data Security & Retention

We implement industry-standard encryption (SSL/TLS), firewalls, and restricted access protocols to safeguard your personal data from unauthorized access, accidental alteration, or disclosure. We retain your information only as long as necessary to fulfill the purposes set out in this policy or to satisfy statutory accounting regulations in Dubai, UAE.

7. Your Rights Under UAE Data Protection Law

Under UAE Federal Decree-Law No. 45 of 2021, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal records.
• Request the deletion or restriction of your data where no overriding legal obligation exists.
• Withdraw consent for marketing communications at any time.

8. Contact Us

If you have any questions or wish to exercise your data privacy rights, please reach out to our team: